Return & refund policy
A 10 days window, one set of conditions, and no fine print hidden elsewhere.
The window
Conditions
- Unused, with the original packaging, tags and any fittings still attached.
- The outer carton kept — couriers refuse a pickup without it.
- The invoice or order number quoted in your email.
- Soil marks, drilled holes and cut cable ties count as used. A pot that has held a plant cannot be resold and cannot be returned.
Film the unboxing. For a damaged or wrong item this is the only evidence we can put to a carrier, and a claim raised more than 48 hours after delivery is one we cannot win.
How to start a return
1 · Email us
Send the order number and photographs to connect@gardensworld.shop within 10 days of delivery.
2 · We reply
You get a yes or no, and a pickup or self-ship address, within one working day.
3 · Refund
Once inspected, the money leaves us within 5-7 business days.
What is not covered
- Normal wear after use, and fading of outdoor items left in direct sun.
- Damage from over-tightening a railing bracket or overloading a hanging planter.
- Made-to-order or clearance items, where the listing says so.
- We do not offer a manufacturer’s warranty on anything we resell. Our cover is the return window above, plus damage on arrival.
Return shipping is on us when the fault is ours — damaged, wrong or missing item. If you simply changed your mind, the return journey is yours to pay for.
Last updated: 12 August 2026 · Written for Gardens World and no other shop.
Exchanges
We do not offer a direct exchange. If you would like a different item, return the unused piece in its original packaging within the return window for a refund and place a fresh order.