Frequently asked questions

No. Gardens World stocks containers, beds, tools and supports — nothing living. Every parcel we send can sit in a stairwell for a day without harm.

The railing boxes we stock are made for a standard flat or round parapet rail up to about 60 mm across. Measure the rail before ordering; the listing gives the bracket opening for each one.

If your railing is glass or a solid parapet, a hanging planter with chains or a free-standing pot is the safer choice.

Most do, and each listing says so line by line. Self-watering planters have an internal reservoir and a level window instead of an open hole — useful on a balcony where water must not drip on the flat below.

2-4 business days to metro pin codes and 4-8 business days across the rest of India, after 1-2 business days of handling. Door to door that works out at 3-6 business days for a metro address and 5-10 business days elsewhere; these are estimates, not guaranteed dates. Door to door that works out at 3-6 business days for a metro address and 5-10 business days elsewhere; these are estimates, not guaranteed dates. We ship from Bhopal using our courier partners.

Free on orders of ₹999 and above. Below that it is a flat ₹59 per order, not per item.

UPI or Cash on Delivery. We are not set up for anything else, and we never see your payment details.

Yes, within 10 days of delivery, unused and in the original packaging with the outer carton kept. Refunds leave us within 5-7 business days of the item passing inspection.

For a damaged or wrong item, film the unboxing and write to us within 48 hours.

We do not offer a manufacturer’s warranty and we do not pass one on. What you have is the 10 days return window and cover for damage on arrival.

No. Our business is currently below the applicable GST registration threshold and is not registered for GST. GST is not charged separately on our orders, and we do not issue GST tax invoices.

No. The address on this site is a storage and packing unit in Bhopal, Madhya Pradesh, with no counter and nobody to serve walk-ins. Email connect@gardensworld.shop instead.