Cancellation policy

Before dispatch

Email connect@gardensworld.shop with your order number. If the parcel has not yet been handed to the courier, we cancel it and refund in full. Because we dispatch within 1-2 business days, the practical window is short — send the message as soon as you decide.

After dispatch

Once the parcel is with the carrier we cannot stop it. Refuse the delivery, or accept it and use the return window of 10 days. Where a dispatched order is refused at the door, the outbound and return leg together are deducted from the refund.

Cancellations we make

• Stock that turns out to be damaged in our own unit — we cancel and refund rather than send it.
• A pin code the carrier stops serving between your order and our dispatch.
• A Cash on Delivery order we cannot confirm on the phone number given, after two attempts.
• In every one of these cases you get the whole amount back; we do not keep a handling fee.